FAQs

Buy Online Rest assured, with our long history of online sales stellar reputation, we strive to exceed your expectations. We go over every detail of the car and take upclose pics/videos as needed to ensure you’re aware of any imperfection. We also recommend and can help accommodate local inspections by third party shops. Once you give us the green light and payment is received, we will e-contract all necessary forms and will set up delivery to your door (nationwide). Remote Purchase Procedures: 1. Customer to provide name(s) and address. 2. Customer to provide purchase payment method (finance or cash). 3. Dealer to provide personalized walk around video to show flaws. 4. Dealer to provide the exact out the door price, including shipping & optional warranty options (highly recommended). 5. Customer may choose to have the vehicle inspected by an unbiased mobile inspector. 6. Once dealer is paid, dealer will set up transportation by a third party carrier, customer may hire their own transportation as well. 7. Our return policy does not apply to remote purchases. (Ask us about key count, charger, disclosures, warranty options).

Can you offer shipping/delivery/export? Yes, as a member of a national transportation brokerage, we can post any vehicle for shipping anywhere in the US at wholesale prices. We can also help set up export to any country. In some cases if you’re close by in SF bay area, we can deliver to you free of charge within 7 days of your purchase date.

How much is it out the door?

We have no bogus dealer fees or mandatory aftermarket products. To estimate out the door, you can add roughly 10% to the listed price for sales tax and $500 for registration. Ex: $20k car is roughly $22,500 out the door.

What methods of payment do you accept for cash purchases?

• Cash
• Cashier's check
• Wire transfer
• Zelle
• Venmo
• Cash App
• Apple Cash
• In-Person bank deposits at Chase bank
• Personal check (must verify funds)
• Dealer-initiated ACH from your bank account ($15 flat fee)
• PayPal (3.5% surcharge)
• Debit/Credit cards in person only (3.5% surcharge)

Does your dealership offer financing?

Yes, we offer financing through credit unions and finance companies. We understand you want fewer inquiries on your credit report. That’s why we typically don’t run your credit report at the dealership - only the bank will run your credit report. As a member of CREDIT UNION DIRECT LENDING (CUDL), if you're pre-approved with your credit union, we can access your pre-approved status at the dealership. However, some credit unions (Patelco, Golden One, Provident, and a few others) require you to get a direct loan with them, in which case we provide you with a purchase order that you can submit to them to complete the loan. With good credit, you decide the terms to make your payments comfortable. Credit unions offer the best rates, starting at around 5% APR. For not-so-good credit, banks will require larger down payments and rates will be higher. This requires a case-by-case analysis. We strongly recommend submitting a credit application on our website before you come in to minimize wait times. For out-of-state buyers, we recommend Lightstream.com or your local bank or credit union.

Can you come to us for a test drive?

Unfortunately, we are a small company and don’t have the resources to deliver cars for test drives.

Can you pick me up from BART?

Yes, we can pick you up from either the Colma or Daly City BART stations.

Do you hold cars?

We have a strict first come, first serve policy, please contact us to place a soft hold once you’re in route to us. You’re welcome to stop by 10am-6pm, no appointments necessary (closed Sundays).

Do you have sales? (Black Friday)

We adjust our prices constantly as markets change to always remain competitive. Our values are based on replacement cost of a similar car at wholesale auctions nationwide, so every day is a sale. :)

Why can't you price match?

Each used car is unique, even if it’s similar in miles, color, options, etc. More often than not, the lowest priced cars in the market have either damage/accidents reported on Carfax, frame damage reported to a dealer when bought at auction (but not reported on Carfax and undisclosed to a buyer), or poor prior repairs that may not be noticeable at first glance to a consumer. Therefore, the lowest price may not always be the best value. We encourage consumers to read business reviews to make sure they are buying from a dealer with ethical business practices.

Why is your price different than online pricing tools (such as KBB, BlackBook, Edmunds, Carfax suggested values)?

Each used car is unique. Also, within each model, markets may vary greatly based on supply and demand for certain options and colors. Here’s an example... let's say a 3-year old Grey Fiat 500e with 25k miles is worth $10k per an online guide. The identical car in white with white interior and a moonroof package will be valued at $200 more. But in reality, the Grey Fiat will sell closer to $9k due to the abundance of availability in the market, while the white Fiat will sell closer to $12k due to its rarity. These suggested values are even more distorted for rare cars that are 5 years old or older. Therefore, while online valuation tools work well for the most common models with basic options, they should not be the sole guide for valuing cars with unique features. The best way to evaluate a vehicle is to find a similar car for sale in the area, and ofcourse check each car’s history to make sure you're comparing apples to apples.

Do I have to pay CA sales tax if I’m planning to register out of state?

You are exempt from paying CA sales tax if you use a transporter (car carrier). If you plan to drive it on CA roads, you must pay CA sales tax, unless you obtain a one way permit from CA DMV and drive it straight to your home state.

Do your cars come with 2 keys, floor mats, or owner’s manual?

Please ask in advance. Sadly, some of our vehicles may not come with all of the above items.

Do all of your cars have clean titles?

Yes, of course. We don’t sell any branded title vehicles (such as salvaged, flooded, lemon law buyback, true miles unknown, grey market, etc).

Reserve Now

If you see a car in our inventory that is coming soon and you want to have the first shot to buy it. You can reserve it.

Reserve Now Procedures

1. Customer to provide name(s) and address & payment method (finance or cash).

2. Dealer to provide details of the vehicle including Carfax & options.

3. Dealer to provide out the door price & optional warranty options (highly recommended).

4. Customer can then choose to leave a non refundable $500 deposit to secure the car and remove from site. The deposit will expedite the reconditioning process for that specific vehicle as high priority.

5. Dealer will update customer as the reconditioning status changes until vehicle becomes ready for customer to test drive and complete purchase.

6. Customer can request a full refund if vehicle's final condition does not match the described condition.

Battery Health

Don't always believe what you see, the range shown on the dash is a guesstimate based on current temperature and recent drive cycles and it can be manipulated by driving style. Anyone claiming they test battery health is providing false information. Online EV scores and reports are also completely useless and misleading as they don't contain any info on the specific car you're buying. The manufacturer service center is the only reliable way to test battery degradation by using the latest diagnostic tools specific for that make. If the battery has degraded to 70% or below (extremely rare), the manufacturer will replace the battery under warranty as it’s covered for at least 8 years/100k from the in-service date. Modern batteries are made to outlast the cars.

RETURN/ EXCHANGE POLICY

We are confident you'll be happy with your vehicle for a long time to come. However, we understand that sometimes, for various reasons, there is a need to return a vehicle. We get it, it happens. In the event that you need to return or exchange your vehicle, please note the following policy.

You may exchange or return your vehicle provided that the vehicle is in the same mechanical and physical condition as was delivered to you within 3 days or 300 miles (whichever comes first).

You have the following options:

Option 1 (Exchange) — You can exchange your vehicle and purchase another vehicle from Green Light without any charges or fees.

Option 2 (Return) — You can return your vehicle for a $500.00 restocking fee, no questions asked.